Returns & Refunds
BlackForge Arms stands behind every product we sell. If you are not completely satisfied with your purchase, we will make it right - no questions asked, within 30 days.
To qualify for a return, your item must meet all of the following conditions:
- Returned within 30 days of the delivery date
- In the same condition as received - unused, unaltered, and undamaged
- In its original manufacturer packaging with all included accessories, documentation, and tags
- Accompanied by your order number or proof of purchase
Firearms returned after a background check has been initiated at your FFL dealer are subject to additional review. Contact us before initiating a return on any firearm that has already entered the FFL transfer process.
The following items are not eligible for return:
- Ammunition - all ammunition sales are final once shipped
- Reloading components (primers, powder, brass) - all sales final
- Items that have been fired, altered, modified, or show signs of use
- Items missing original packaging, manuals, or included accessories
- Items damaged by the customer through misuse, neglect, or unauthorized modifications
- Special-order or custom-configured items (clearly marked at time of purchase)
Defective items in any category - including ammunition - are handled separately under our defective product policy. See Section 6 below.
| Stage | Timeline |
|---|---|
| Return label issued | Within 1 business day of approval |
| Item received at warehouse | 1–2 days after drop-off |
| Inspection completed | Same day as receipt (usually) |
| Refund processed | Within 3–5 business days of inspection |
| Funds appear in your account | 2–5 additional days (bank dependent) |
Refunds are issued to your original payment method only. We do not issue refunds to a different card or account. If your original payment method is no longer active, contact us to discuss alternatives.
We do not process direct exchanges. To exchange an item:
- Return the original item using the standard return process above
- Place a new order for the desired item (we recommend doing this simultaneously to avoid stock issues)
- Your refund for the original item will be processed independently within 3–5 business days of receipt
If you need assistance coordinating a time-sensitive exchange, call us directly at and our team will assist you personally.
If you receive an item that is damaged, defective, or not as described, we will resolve it at no cost to you:
- Contact us within 48 hours of delivery at info@blackforgearms.com or
- Include photos of the item and packaging - this expedites the claim significantly
- We will arrange a prepaid return label and ship a replacement immediately upon receiving the defective item
- If a replacement is not available, we will issue a full refund including any shipping costs
- For firearms with manufacturing defects, we will also coordinate a warranty claim directly with the manufacturer if you prefer that route
Do not use or modify a defective firearm before contacting us - doing so may void the manufacturer's warranty and affect your claim.
Our returns team is available to assist you:
- Email: info@blackforgearms.com - response within 1 business day
- Phone: · Monday–Saturday, 8AM–7PM EST
- Mail returns to: BlackForge Arms Returns Dept., 789 Forge Lane, Austin, TX 73301
Do not mail returns without first receiving a return authorization and prepaid label from our team. Unauthorized returns may not be processed.